Participants in the Timor-Leste Tourism Ambassador Programme get ready for a group activity designed to improve their knowledge of Timor-Leste’s tourism products

The programme responds to the need for stronger hospitality skills and a wider understanding of tourism’s growing importance to Timor-Leste’s economy. It provides practical training in customer care, communication, professionalism, teamwork, and knowledge of Timor-Leste’s heritage, culture, and attractions.

This one-day training programme commenced on June 1^st and 2^nd at the Dili Convention Centre, with 59 participants taking part. Additional training sessions are planned from July to September 2026, with around 300 participants targeted for training during the next phase.

A participant from the Department of Immigration receives her Certificate of Participation and a Tourism Service Ambassador pin from one of the trainers for completing the programme

The programme was developed by the Ministry of Tourism and is delivered by experienced trainers from Pro-Ema Restaurant School in Dili under the Ministry’s guidance and oversight. Registration for the programme is free of charge, and all direct participation costs, including training materials, are covered by the Ministry.

“The Tourism Service Ambassador Programme forms part of the Ministry of Tourism’s broader training plan to strengthen technical skills and customer service capability across the tourism sector,” commented Antonio da Silva, Director General of Tourism. “By investing in people who represent Timor-Leste every day, the Ministry aims to elevate service quality, enhance the visitor experience, and support the sustainable growth of tourism as a national priority.”

For more information on the programme and to register for upcoming sessions, please contact the Ministry of Tourism at tourisminfo@timorleste.tl 

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